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Barber & Cosmo
Shop Coordinator
Experience Team

Hudson/Hawk Careers

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Hudson/Hawk Careers →

Experience Team

JOB DESCRIPTION

Experience Team (ET) reports to the Operations Team (OT).

RESPONSIBILITIES

  • ET are often the first point of contact for a Hudson / Hawk Barber & Shop (HH) client when booking an appointment

  • Receive incoming phone calls for appointments, often high volume, and addressing client inquiries, concerns, and troubleshooting

  • Outgoing calls for client moves due to barber schedule changes

  • Understand and communicate service policies to clients, in regards to arriving to appointments late, cancelling appointments, no showing appointments, and additional service policies outlined by the HH Handbook

  • Management of barbers’ schedules and lunch breaks, as well as making sure the shop is aware of unmet shop minimums

  • Ability to problem solve and exhibit forward thinking as client concerns arise

  • Read and understand HH Handbook, policies, and procedures

  • Job is performed with professionalism and understanding that business office hosts many vendors and visitors. Required to be trustworthy with discreet and confidential information over heard in the business office.

  • Highest-level of responsibility with office security and reporting

  • Transfer and updating of information in intranet communication tool

  • Maintain cleanliness of business office and restroom

  • ET is typically scheduled 30 minutes to 1 hour before shops open until shops close, by shifts. Shifts are scheduled 30 minute breaks for shifts longer than 8 hours (unpaid) or 15 minute breaks for shifts shorter than 6 hours (paid)

  • ETs clock-in and out for shifts and breaks using the reservation system

  • Reliability with attendance and on time arrival critical to the entire company’s operations Ability to arrive to work 5-10 minutes prior to your assigned shift start time and ability to stay past shift to complete tasks, if necessary

  • Fill in for absent team members as necessary

PAY / BENEFITS / PERFORMANCE

  • ETs are paid hourly compensation based on number of hours worked

  • ETs receive 6 month performance appraisals with opportunities for pay increases

QUALIFICATIONS

  • Minimum 18 years of age

  • High school graduate or equivalent

  • Customer service, computer and phone service experience preferred

  • Full availability for weekend and holiday hour shifts preferred

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